![]() So don’t worry when you are redirected to Klarna’s Portal. Note: Be informed that Sofort was acquired by Klarna and the Klarna Group. Select the edit button and you will be prompted to use the other payment method available and then redirected to Sofort / Klarna Portal Otherwise, if you have already added a card to your account, you will be able to select the payment option where you see the Payment method information and an edit button on the right side (see screenshot below). If you have not used SOFORT before or you have deleted/removed your card, you will need to add a card to your account and then choose the payment method when you initiate a transfer.Ĭhoose the recipient’s number from your list or add a new recipient and enter their details manually (please make sure everything is correct as we cannot guarantee refunds) Enter the amount that you want to transfer, and click Next.Choose the country you want to send money to. ![]() We will guide you through the process - step by step - in order for you to use it on Taptap Send’s app. In case you have any complaints or concerns, please email us at We will review and assist you promptly.SOFORT is an online direct payment method and works on the basis of online banking. We always strive to offer you the best product and service possible. See here for more options on how to contact us. Send us an email to via your registered email address. Our team will be glad to assist you in English, Urdu, Bengali or Tagalog. You can be assisted every day from 9 AM to 9 PM local time. You can upload your Proof of address document directly in the Taptap Send app. Receipts from Taptap Send will not be accepted. Box), and must be less than 6 months old. all sorts of utility bills (electricity, gas, internet)Īny of the documents above must have your name and residential address (not a P.O.Money exchange/transfer slips (received when you send money at an Exchange shop).You can submit any of the following documents to us: This is a requirement in the UAE to ensure the authenticity of your account as well as a safe and secure user experience. In the UAE, we are required to verify your address. Within 30 days of your first attempted transfer, you will need to have a proof of address document verified. Mashreq Bank may issue a temporary 3 AED charge to your card when you add it to Taptap Send, but it is a temporary hold that should be removed shortly after it is applied.ģ. You can check with your card issuer to confirm what their fees are for using their card. Taptap Send does not charge any fees, but some Salary card issuers may charge a transaction fee. ![]()
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